CNP Integrations - Joomla support |
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Jan 3 |
Support efficientcy is determined by the details
Posted by Chris Nielsen on 03 January 2013 04:03 PM
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Submitting effective case descriptions saves you money and allows us to respond faster.One of the grand hurdles with troubleshooting technical issues on the web is communicating the details effectively. This article explores a few tips for bridging the gap between unique perspectives of understanding the problem and then articulating it effectively so a technician or programmer can resolve the issue quickly. It is critical to master a good process for communicating your technical support cases (tickets). The faster your tech can get to the source of your issue the lower your support costs will be and the faster a solution can be found. The first and most common mistake folks make is assuming aspects of what needs to be communicated and omitting it. For example it is easy to forget URL’s or steps required for replicating the issue. The first thing a tech support person needs to know is where to look for the problem and then they need to understand the problem completely before they can attempt to solve it. Useful checklist to consider in a case definition:
Remember that one of the first things a tech has to determine once they understand the issue is if this is a configuration issue or is it a programming issue. Meaning; does the software requires different parameter settings to achieve the desired result or is there a code conflict or feature that needs to be added? The clues or breadcrumbs you leave your technician are the key for them getting to the root of the problem faster. Most of this is all common sense but too often the closer we are to the issue the more we can forget or is assumed and omitted in our case definitions and issue explanations. Failure to get this right will not only make the issue take longer to resolve but require more communication steps (back and forth) to get to the finish line and resolve your issues. Read more » | |
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Sep 26 |
Understanding Joomla versions - Joomla 3.0 release
Posted by Chris Nielsen on 26 September 2012 08:42 PM
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Hey folks Joomla 3.0 is comming in the next few days. Lots of new features for you to explore. Here is a short video on understanding Joomla versions: Read more » | |
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Jul 23 |
Joomla 1.5 Lifeline Program
Posted by Chris Nielsen on 23 July 2012 11:05 AM
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June 28th, 2012, Boston MA – A free webinar was hosted by CNP Integrations on June 28th at 1 pm EST. This webinar covered the complexities and challenges of migrating Joomla 1.5 website to the new Joomla 2.5 platform. The webinar concluded with the announcement of a new Joomla 1.5 Lifeline Program. The End of Life for 1.5.xx version will bring an end to support for security and bug fixes for this version by Joomla Projects. That is why this program has been specifically designed to extend the lifecycle of Joomla 1.5 websites. The Joomla 1.5 Lifeline Program will prepare Joomla users to step into the next phase of Joomla web development. In addition it also helps organizations to leverage their investment and return for maximum benefits and growth. Christopher Nielsen CEO and technology manager for CNP Integrations said “What we found is that many of our larger long term clients faced a dilemma where the cost to migrate their often complex portal systems built in Joomla 1.5 to the new J2.5 framework was simply cost prohibitive in the time frame left before Joomla 1.5 reached “end of life” in its development lifecycle. This significantly impacts their security and extension code maintenance. What that also means is that they are stuck between a rock and a hard place. The cost to migrate is not in their current fiscal budgets yet they need to secure and protect their current investments. The Joomla 1.5 Lifeline program is designed to solve that very pain point in the marketplace,” CNP Integrations partnership with SecureLive.net in January this year etched the path of building a highly robust and secure hosting platform. Later in May CNP contracted Jeff Brown, the lead developer of SecureLive Software and veteran security expert to strengthen their advanced Joomla support team. CNP’s high-quality extension developers and outstanding Joomla web development service, along with SecureLive’s proactive features, foster them to fully support and provide stability through Joomla 1.5 Lifeline Program. All through this program CNP’s proficient project managers and Joomla web development consultants will help clients plan and strategize for a leap into next generation of digital world. Explaining the focus and aim behind this program Mr. Nielsen said, “We are not advocating to not upgrade your site since there are real benefits to doing so but there are situations where it just may not be feasible in the time frame available. With our new Joomla 1.5 Lifeline Program you will be able to extend use of your Joomla 1.5 site well through to the next scheduled long term release cycle, which is Joomla 3.5. We can guarantee that your site will remain secure and that you will get the best possible technical support and advice for not only maintaining your portal but planning for your future. This is truly a cost saving program that can deliver maximum financial benefits to qualified organizations.” Being part of Joomla 1.5 lifeline program will require a website to be shifted to CNP’s highly secure hosting platform. It will not only be beneficial to migrate to this highly secure platform, but there are many additional support incentives from CNP integrations for geting started. All details about Joomla 1.5 Lifeline Program and getting started with it is available http://www.cnpintegrations.com/joomla-support/joomla-1-5-lifeline-program. TopPurchase a lifeline program and get started today click here: http://www.cnpintegrations.com/terms-of-service The announcement of this new Joomla 1.5 Lifeline Program was made at the recent webinar hosted by CNP Integrations. More information about upcoming webinars can be found at www.joomladesignservices.com. Read more » | |
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May 30 |
CNP Integrations Redesign - Launch scheduled for June 1st
Posted by Chris Nielsen on 30 May 2012 08:21 PM
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CNPIntegrations.com will retire their original web site built in Joomla 1.0 as of June 1st. The new framework and content reworking will be built on a Joomla 2.5 framework. Great things to come! We hope you like it.
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May 18 |
Joomla Security webinar Schedule for May 24th
Posted by Chris Nielsen on 18 May 2012 12:58 AM
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Visit our webinars page on Joomladesignservices.com for more information and to register for this important security infomation and how you can protect your web applications.
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